All food sales are final, but we understand that unexpected issues can happen.
If your order arrives damaged, spoiled, defective, or incorrect, email
support@borgattis.com within 48 hours of the carrier-recorded delivery date and time.
All claims are reviewed individually:
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Refunds: Require supporting documentation, including photos of damaged, spoiled, or compromised products.
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Online Store Credit: Claims without sufficient documentation or involving shipping delays without proof of damage may be considered for store credit only.
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Shipping Charges: Reviewed separately and are not automatically refundable.
Refunds and store credits are not guaranteed. Compensation is based on the verified issue, and we do not offer replacements or reshipments.
Approved refunds are issued to the original payment method. Online store credits are valid only at borgattis.com and cannot be exchanged for cash.
For complete details, please review our
Terms and Conditions.